Calling the Helpline

What happens when I call?

When you call 1-800-333-HOPE or text HOPE to 61222, you’ll speak with an understanding, specially trained professional who is ready to answer your questions. He or she will connect you with the resources you’ll need to make a positive step forward. If someone you know is struggling with problem gambling – or if you need help for yourself – just call or text.

What happens when I text?

When you text HOPE to 61222, you’ll receive a confidential message from an experienced professional inviting you to share your concerns or questions. They can offer you reliable assistance and guidance as you move forward.

Will they know my name?

All communications are completely confidential, and non-judgmental. The person you’re speaking with will only know what you choose to share.

Is it expensive?

The call is free, and most treatment services you might pursue are also free of charge for qualifying individuals throughout Minnesota, or priced at a sliding scale against your income.

I’m not comfortable discussing my problems with a stranger.

It’s natural and understandable to hesitate sharing deeply personal – and sometimes painful – issues with someone outside your circle of relationships. But it can also be necessary to get the help you need. You’ll be speaking with someone in confidence who does not know you, will not judge you, and is there to help.

Please be aware that the MN Problem Gambling Helpline 1-800-333-HOPE which was temporarily unavailable is now working.  We apologize for any in convenience and thank you for your patience. – MN Department of Human Services.


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